Payment Terms

At Biteszo, we provide secure and seamless payment options through trusted third-party payment gateways. By using our payment services, you agree to the following terms and conditions:

Payment Processing

All transactions are processed securely using encrypted systems. Biteszo does not store your card details, UPI credentials, or any sensitive financial information.

Once the payment is successful, you will receive an order confirmation on the app/website.

Failed Transactions

In case a payment fails but the amount is debited from your account:

• The amount will be automatically refunded within 5 to 7 business days.
• If delayed, you can contact our support team for assistance.

Refunds for Cancelled Orders

If an order is cancelled due to any reason (by user or Biteszo), the refund will be processed as follows:

• Refund will be credited to the original payment method.
• Processing may take 5 to 7 business days depending on your bank.

Return Policy

As Biteszo primarily delivers food, grocery, and consumable products, we generally do not provide returns once an order has been delivered, accepted, or handed over to the customer.

• No return requests will be accepted for delivered food items, groceries, beverages, or perishable goods.
• Products once opened, used, consumed, or tampered with are not eligible for return.
• Orders placed with incorrect address, wrong contact details, or unavailable recipient may not qualify for refund or return.

Exceptions

In rare cases such as damaged items, wrong item delivered, missing items, or quality-related issues, users must report the issue immediately after delivery with proper proof (photo/video where applicable). Our team will review the case and provide a suitable resolution at our sole discretion.

Payment Disputes

For any payment-related disputes, users are advised to first contact Biteszo support. If required, disputes may also be raised with your respective bank or payment provider.

User Responsibility

• Provide accurate payment details.
• Use authorized payment methods only.
• Avoid fraudulent or unauthorized transactions.

Third-Party Liability

Biteszo is not responsible for payment failures due to network issues, downtime, or errors from banks or payment providers. However, we will assist in resolving such issues.

Policy Updates

Biteszo reserves the right to modify, update, or revise this Return and Refund Policy at any time without prior notice. Users are encouraged to review this page periodically.

Contact Us

For any payment-related queries, please contact us at support@biteszo.com.

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