At Biteszo, we are committed to providing our customers with a fast, reliable, and efficient delivery experience. Please review our delivery policy to understand how orders are processed and delivered.
We currently provide delivery services in and around Ratu Kathitand, Jharkhand. Service availability may vary depending on distance, weather, traffic, and operational conditions.
We aim to deliver most orders within 10 - 30 minutes from the time of successful order confirmation. However, delivery times are estimates only and may vary during peak hours or unforeseen situations.
Orders placed through our website or application are processed immediately after confirmation. Customers may receive order updates through SMS, call, app notifications, or other communication channels.
We offer free delivery for orders above ₹120. For orders below this amount, a delivery charge of ₹10 may apply. A handling fee of ₹2 may also be added where applicable.
To ensure smooth and timely delivery, customers are requested to provide complete and accurate information including:
Please ensure that you or an authorized person is available at the delivery location to receive the order. Repeated failed delivery attempts due to customer unavailability may lead to cancellation without refund, where applicable.
While we strive for timely delivery, delays may occur due to weather, traffic, festivals, technical issues, rider availability, or other circumstances beyond our control. Biteszo shall not be held liable for such delays.
If you face any delivery-related issue such as delay, wrong item, or missing item, please contact our support team within 24 hours of delivery at support@biteszo.com.
Biteszo reserves the right to modify, update, or revise this Delivery Policy at any time without prior notice. Users are encouraged to review this page periodically.
For any questions regarding this Delivery Policy, please contact us at support@biteszo.com.